Deputy Director 911

JOB TITLE: Deputy Director
STATUS: Exempt
SALARY: $42,000 annually
DEPARTMENT: Public Safety


Serves as the 911 Coordinator and shall be responsible for day to day operations and readiness of the County 911 Communications Center.

This position also performs various administrative functions related to the development and accountability for planning, training, procedures, policies and practices of 911 Communications and the integration of such services with County Emergency Service providers daily as well as in times of disaster.


Receives supervision and direction from the Director of Public Safety and directly supervises the QA/Training Supervisor, Telecommunication Supervisors and the Telecommunicators.


includes the following but other duties may be assigned as needed.

  • Oversees the day to day operations planning and integrity of the County 911 Communications Center.
  • Assists and advises the Director of Public Safety in the development, implementation and compliance of personal policies, practices and guides pertaining to the operation of the County 911 Communications Center.
  • In the absence of the Director of Public Safety, acts on his/her behalf regarding all matters pertaining to the operation of the
  • Department of Public Safety and 911 Communications Center in accordance with established policies, procedures, practices and past experiences.
  • Provides for the training of subordinate employees and volunteers who work for, or in support of the functions assigned to the Lawrence County Department of Public Safety.
  • Plans, schedules and reviews the work of all telecommunicators engaged in the operation of all radio, CAD, telephone and support equipment in the Communications Center and recommends personnel changes as needed.
  • Plans, schedules and reviews the work of technicians engaged in the maintenance and repair of all radio, CAD, telephone and support equipment in the Communications Center.
  • Handles complaints and inquiries related to the operation of the Communications Center.
  • Prepares documents and recordings for law enforcement and court cases as well as Right to Know (RTK) requests.
  • Prepares and implements all state required and other training programs such as CPR certifications, EMD certification,
  • Dispatcher certification, Supervisor certification and CLEAN/NCIC certification.

Deputy Director, 911

  • Recommends improvements to equipment, policies and procedures, and practices pertaining the operations of the existing communications system.
  • Maintains line of communication between the County local municipal officials, police and fire departments, Emergency
  • Medical Services, and Emergency Management coordinators in relation to all functions assigned to the Department of Public Safety.
  • Coordinates individual municipal fire agency response profiles and plans with the County 911 Communication Center.
  • Assists in preparation of communications center budget including staffing and capital equipment recommendations.
  • Assists in developing and implementing departmental policies, procedures and forms related to the 911 operations and ensures policies and procedures are followed.
  • Assists in preparation and submission of funding grant requests to PEMA for reimbursement of 911 operational expenses.
  • Conducts trainings and community outreach programs for the public.
  • Serves as a representative and/or advisor for various emergency service department meetings and committees. Attends workshops and seminars as directed to meet required certification training.


  • Ability to maintain effective working relationships with administrative, municipal, police, fire, Emergency Medical Services, state, federal and other officials associated with the operations of the Department of Public Safety.
  • Ability to maintain composure and efficiency in emergency situations.
  • Knowledge and a working understanding of complex electronics, telecommunications and radio systems, as well as computer networks, database management and maintenance principals.
  • Knowledge and understanding of the County and Communications Center policies, practices and procedures.
  • Ability to provide oversight and assistance to subordinate employees with minimal supervision.
  • Flexibility to travel, to work accommodating hours and respond to as needed emergency situations.
  • Thorough knowledge of the Incident Command System (ICS) under the National Incident Management System (NIMS).
  • Ability to plan, schedule and review work of telecommunicators.
  • Ability to plan and implement extensive training programs


  • Bachelor’s degree with major coursework in emergency management, public safety, planning, public or business administration or closely related field and/or ENP preferred.
  • Or, any equivalent combination of acceptable training and experience of five (5) plus years.

Deputy Director, 911

  • Considerable experience in receiving and sending radio and telephone messages which include the supervision of other persons engaged in such activities.
  • APCO Public Safety Telecommunicator Instructor within one (1) year of hire.
  • APCO Communications Center Supervisor within one (1) year of hire.
  • Emergency Medical Dispatch Certification within one (1) year of hire.
  • Availability on a 24-hour basis to respond to emergencies.
  • Obtain and maintain certification as a TAC officer for the Commonwealth Law Enforcement Assistance Network (CLEAN) and National Crime Information Center (NCIC).
  • Advanced certification acquired from PEMA within three (3) years of hire.
  • Emergency vehicle driving certificate (EVOC)


  • Work is performed in an office environment or outside traveling to incident sites.
  • Moderate physical activity.
  • May occasionally be exposed to health hazards due to exposure to toxic substances and atmospheres as a result of emergency command responsibilities.
  • May require physical effort including lifting up to twenty-five (25) pounds.
  • May be required to sit, stand, or walk for extended periods of time.
  • Exposure to computer screen.


  • Possession of a valid driver’s license is required.
  • Valid Pennsylvania Class B Commercial Driver’s License (CDL) preferred.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills of personnel so classified.